Sometime back in the eighties, can’t recall the year or the date, on my way to work I got stuck on Lockhill Selma just before you get to Dreamland. There is a little rise on the approach to the traffic light and it was icy. It was no trouble getting up the little hill but I had to stop for the light. When the light changed the truck couldn’t get traction to go forward. The wheels would spine but not go forward. I decided to turn and see if I could go back down the hill and try another route.
As I passed going down the hill there were two other cars in the same position I just left. One did the same as I did turned and followed me. The other backed down the hill. When the car got to the bottom of the hill, he stopped and took off back up the hill and had no problem. The light was green so he kept on going. I was getting ready to do the same when the car that came down after me turned and made it up and trough the light. Another car went by me as I tried to turn around and go back up. That car had to stop for the light and of course got stuck.
That gave me the bright idea to park the truck and direct traffic. I started stopping cars on the flat part of the road and let them go when they could make the light. I got pretty good at it too. Timing the light by counting at first. I could send the traffic up just before the light changed to green then stopping them before it change and get them stuck again. Kind of fun trying to get the timing just right. Get the most cars through without any one getting stuck.
It kind of amazed me the way people took my stopping them, then going when I signaled. No questions they just took the direction and went on their way.
I was cold but I kept on doing it. Someone gave me a cup of coffee almost everybody waved. A policeman stopped by and I thought I was being relieved but he just called in that the situation was being handled and left. I guess they were very busy and was happy for the help. So I just kept on doing.
I was probably doing my traffic control. When a lady said she was too scared to drive up the hill, would I please do it for her. She was going to the HEB it wasn’t too far could I please help her. So I got in drove her to the store and walked back. Walking past the light the cars stopped and waiting for the light to change. As it did the cars had no trouble going. My job was done.
I walked back to my truck and turned up the hill and finished my drive to the shop.
What I had done that morning made me feel good all day long and when I think back on it I still feel good. What I did maybe helped a few people on their way. And the only one who knows I did it was me. The feeling you get when you do something like that is its own reward.
In business it’s the same thing. Doing a little extra just because it needs to be done is its own reward. Service industry calls for the guy doing the work to add a little extra every now and then. Redo a wire connection here tighten a screw there. Sees something that needs doing and do it. An Air Conditioning system has many parts that need to work together to preform properly. Taking the time to make sure everything is doing what it’s supposed to saves money for the customer and adds life to the system. Wanting to do the job well is a credit to the technician and the company he represents. Recommending modifications and improvements that add value and benefit to the customer is also a responsibility of the teck. Value and benefit to the customer will always guide Tasco in its recommendation to improve the comfort of our customers.
Service to the customer by Tasco, availability of parts and supplies by Ince Distributing and the quality and reliability of Trane. Value and benefit to the customer is what all three strive for.